Orders & Delivery Policy - International

INTERNATIONAL RETURNS & EXCHANGES

We do not accept returns or exchanges on international orders, except where required by applicable law. For a list of countries we ship to, please visit our FAQ page.

ORDER PROCESSING & DELIVERY

Orders are typically processed within 1-3 business days, excluding weekends and holidays.

Orders placed after 12 PM PST on Friday, over the weekend, or on a holiday will begin processing the following Monday or business day. Additional verification may delay processing. 

Delivery dates are estimates and are not guaranteed. Weather, customs clearance, and carrier delays may affect delivery time.

Orders flagged for additional verification may require further information, which can delay processing.

Shipping costs and applicable customs fees and taxes are calculated at checkout. Any additional charges not collected at checkout will be the customer's responsibility. 

All items must be declared at their full value for customs purposes. 

DHL SHIPPING
Please allow 5-10 business days for delivery after your order ships. Shipping fees are calculated at checkout, and tracking information will be emailed once your order ships. 

Once an order ships, it cannot be canceled or redirected to another address. Customers are responsible for coordinating delivery changes directly with DHL. 

PRE-ORDERS
Pre-order items ship within the timeframe listed on the product page. Payment is collected when the order is placed. Pre-orders cannot be canceled once a shipping confirmation email has been sent. If we must cancel a pre-order due to unforeseen circumstances, a refund will be issued to the original payment method on the day of cancellation. Please allow 3-5 business days for the refund to appear. 

EXCHANGE RATES
All prices are listed and charged in U.S. dollars unless otherwise converted on our site. Your bank or card issuer determines the exchange rate and may charge additional currency conversion fees. 

INCORRECT ITEMS
If you receive an incorrect item, please contact us immediately through our Contact Us Page or email cs@jeffreycampbellshoes.com

If the correct item is available, a replacement will be shipped after you provide proof of the incorrect item and our shipping department verifies it. 

If the correct item is unavailable, a refund or store credit will be issued once the necessary procedures have been completed, subject to applicable law. 

FAILED DELIVERIES & RETURNED PACKAGES
Customers are responsible for shipping and reshipping costs when delivery fails due to an incorrect or incomplete address, a refused package, or an unsafe delivery location. These costs are non-refundable.