Orders & Delivery Policy- International

Orders & Delivery Policy - International

Our customer service & shipping department will be closed on Thursday, July 4, 2024 in observance of the Fourth of July. Orders placed after 12pm PST on Wednesday, July 3, 2024 will begin processing on Friday, July 5, 2024

Please note: We do not accept returns or exchanges on international orders. For a list of countries we ship to, please visit our FAQ page.

PLEASE NOTE

  • We do not guarantee arrival dates for International packages due to many factors out of our control including but not limited to weather/natural disaster, delays in custom clearance, and/or delays on the courier's end.
  • After your payment is authorized and verified, it can still take up to two business days to process your order in our warehouse.
  • Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.
  • Business days do not include weekends or holidays. Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.
  • Shipping costs are calculated during checkout and include custom fees and/or taxes.
  • We must declare all items at their full price

DHL

Once your order has been processed and shipped, please allow 5-10 business days for your order to be delivered. Shipping fees will be calculated at checkout. A DHL tracking number will be sent to you via email once your order has shipped. Once an order is shipped we are unable to cancel the order or redirect the package to a different address and is the customer's responsibility to coordinate with DHL.

PRE-ORDERS

We offer pre-order purchasing on select styles. Pre-order styles are shipped within the timeframe listed upon purchasing. Kindly note, the full amount will be charged to your payment method upon placing your pre-order. You will receive a shipment confirmation email once your shipment has been processed. We are unable to cancel pre-orders after a shipment confirmation is sent. In the rare case we are forced to cancel your pre-order due to unforeseen circumstances, a refund will be issued the same day the order is canceled to the original payment method and will reflect within 3-5 business days. 

EXCHANGE RATES

All of our items are listed in US Dollars and we charge your account in US Dollars. The bank that has issued your credit card will determine the exchange rate.

RECEIVED INCORRECT ITEM

Please contact us immediately here or directly at cs@jeffreycampbellshoes.com if you received an incorrect item, so we can process your return request as soon as possible.

If the correct item is available, we will ship the the replacement, once proof of the incorrect item has been sent to us and we verify with our shipping department.

If the correct item is not available, either store credit or a refund will be issued once all necessary procedures have been addressed.