Return Policy

RETURN POLICY - DOMESTIC

INTERNATIONAL RETURNS / EXCHANGES

We do not offer returns or exchanges for international orders and are unable to refund duties, taxes or shipping charges.

US RETURNS – TERMS & CONDITIONS

We only accept returns from full price purchases made on jeffreycampbellshoes.com.

Any product merchandise purchased from other retailers must be returned where purchased.                                         

TO PROCESS YOUR RETURN & GENERATE A RETURN LABEL PLEASE CLICK HERE 

  • Your online return form must be submitted and your return must be dropped off at a UPS location within 30 days of original ship date.
  • Returns must be shipped back in the original shipping carton or an appropriate replacement carton.
  • Returned item(s) must be unworn, unused, in the same condition received and must have all tags, including original packaging materials.
  • A $10 return fee will be deducted from your refund.
  • We reserve the right to deny returns if the item(s) does not meet our policy requirements.
  • Returns are not applicable on Special Price or Final Sale items.

    ORIGINAL SHIP DATE
    The original ship date can be found in your shipment confirmation email or our Order Lookup, HERE. 

    RETURNS PROCESSING
    Your returned item will be thoroughly reviewed and if approved, will be processed within 5 business days after the item is received at our warehouse.

    REFUNDS

    A $10 return fee will be deducted from your refund. You will be notified via email once your return is processed. 

    Depending on your financial institution, refunds normally post within 1-5 business days after the date of processing to your original form of payment.

    All refunds must be issued to the original form of payment – NO EXCEPTIONS. A store credit will be issued in lieu of a refund if the card is no longer active. 

    *Please note, we do not refund any shipping charges.

    EXCHANGES

    You may request an exchange for a different size of the item purchased under the following conditions:

    • The item(s) was purchased at full price and not purchased on 'final sale'
    • The item(s) must be unworn, unused, in the same condition received and must have all tags, including original packaging materials.
    • The item is returned within 15 days from the date of purchase.
    • The item is returned in the original shipping carton or an appropriate replacement carton.

    Please note, at this time we only allow size exchanges. 

    Once we receive the package and inspect the item, we will process the exchange within 5 business days.

    You will be issued a store credit if your exchange item goes out of stock before your original order is received in our returns department.

    We reserve the right to refuse an exchange if the item is not in its original condition or if the exchange policy conditions are not met.

    RECEIVED INCORRECT ITEM

    Please contact us immediately here or directly at cs@jeffreycampbellshoes.com if you received an incorrect item, so we can process your return request as soon as possible.

    If the correct item is available, we will ship the the replacement, once the wrong item has been received for return by UPS.

    If the correct item is not available, either store credit or a refund will be issued once the returned merchandise is received and processed by our returns department (typically within 5 days of receipt of item)

    We are unable to issue any form of credit without confirmation of the return by our Returns department. 

    You must use the Jeffrey Campbell UPS return label issued to be eligible for the store credit or refund.

    TRACKING YOUR RETURNS
    You may track your return on ups.com with the tracking number provided on the return label.

    Please note, we reserve the right to charge restocking fees and/or shipping fees due to excessive returns.

    **FINAL SALE**

    • All items offered on this promotion are sold as-is and are a “Final Sale”. There are no returns or exchanges accepted.

    • Any return of a FINAL SALE item will not be issued any form of credit - refund, store credit or exchange.

    • In the event you return a FINAL SALE item, you will be contacted to coordinate a return shipment back to you. You will also be responsible for the return shipment cost as you did not adhere to our FINAL SALE Terms & Conditions. 
    • After our email is sent, failure to communicate with us within 5 business days to coordinate your return shipment will result in forfeit of shoes without any form of credit.