Return Policy
Customer Care Articles
RETURN POLICY - DOMESTIC
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Extended Return Window due to COVID-19
Our extended return window applies to domestic orders placed on March 1, 2020 - April 19, 2020 (date subject to change as we monitor the situation).
Item must be unworn, unused, in the same condition received and must have all tags, including original packaging materials.
Return policy below still applies with the exception of return window of 14 days for orders placed on March 1, 2020 - April 19, 2020.
Order date is the date on your order confirmation email NOT shipment confirmation email.
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INTERNATIONAL RETURNS / EXCHANGES
Unfortunately, we do not offer returns or exchanges for international orders and are unable to refund duties, taxes or shipping charges.
US RETURNS – TERMS & CONDITIONS
We only accept returns from full price purchases made on jeffreycampbellshoes.com. Any product merchandise purchased from other retailers must be returned where purchased.
TO PROCESS YOUR RETURN & GENERATE A RETURN LABEL PLEASE CLICK HERE (DO NOT USE SAFARI)
- Online return form must be submitted & item to be returned must be dropped off at a UPS location within 14 days of original ship date.
- Please fill out yellow return form attached to your packing slip and include return form with your return.
- Returns must be shipped back in original shipping box or appropriate replacement box.
- Item must be unworn, unused, in the same condition received and must have all tags, including original packaging materials.
- A $10 return fee will be deducted from your refund.
- We reserve the right to deny returns if the item(s) does not meet our policy requirements.
- Returns are not applicable on Special Price/ Final Sale items.
ORIGINAL SHIP DATE
The original ship date can be found in your Shipping Confirmation email and/or Order Lookup, HERE.
RETURNS PROCESSING
Your returned item will be thoroughly reviewed and if approved, will be processed within 5 business days after the item is received at our warehouse. A $10 return fee will be deducted from your refund. You will be notified via email once your return is processed.
REFUNDS
Depending on your financial institution, refunds normally post within 1-5 business days after the date of processing to your original form of payment. All refunds must be issued to the original form of payment – NO EXCEPTIONS. A store credit will be issued in lieu of a refund if the card is no longer active. *Please note we do not refund any shipping charges.
EXCHANGES
We do not offer exchanges. Simply return your unworn item for a refund and place a new order. Please note we cannot guarantee inventory will be available when you place your new order.
RECEIVED INCORRECT ITEM
Please contact us immediately here or directly at cs@jeffreycampbellshoes.com if you received an incorrect item, so we can process your return request as soon as possible.
If the correct item is available, we will ship the the replacement, once the wrong item has been received for return by UPS.
If the correct item is not available, either store credit or refund will be issued once the returned merchandise is received and processed by our returns department (typically within x days of receipt of item)
We are unable to issue any form of credit without confirmation of the return by our Returns department. You must use the Jeffrey Campbell UPS return label issued to be eligible for the store credit or refund.
TRACKING YOUR RETURNS
You may track your return with the tracking # provided on the returns label on ups.com
Please note that we reserve the right to reject orders or suspend your account due to suspicious activity or abusive returns.
**FINAL SALE**
- All items offered on this promotion are sold as-is and are a “Final Sale”. There are no returns or exchanges accepted.
- Merchandise marked “Final Sale” are not eligible for price adjustments on prior purchases or promotions.
- Offer valid for a limited time only, while supplies last at www.jeffreycampbellshoes.com only. Offer limited to stock on hand; no rain checks are available and not applicable to prior or pending orders.
- Offer cannot be combined with any other offers or used on previous purchases.
- Product prices already reflect final sale discount.
- Promotion not valid on Jeffrey Campbell product purchases made anywhere else.
- Promotion has no cash value. Consumer must pay applicable sales tax and applicable duties. Void where prohibited, taxed or otherwise restricted.
- Once an order is placed, it cannot be changed or cancelled. Some orders may require a signature upon delivery if there are any issues with the delivery address.
- Due to the high volume of sales, a delay may occur during order processing and shipping.
- Any sale items that are received by return at our warehouse will be refused or sent back to the ship to address on the order.