Orders & Delivery Policy - Domestic

ORDER PROCESSING & DELIVERY:

Orders are typically processed within 1-3 business days, excluding weekends and holidays. Delivery estimates begin when your order ships.

Orders placed after 12 PM PST on Friday, over the weekend, or on a holiday will begin processing the following Monday or business day. Additional verification may delay processing. 

FREE DOMESTIC GROUND SHIPPING
Enjoy Free Domestic UPS Ground Shipping on U.S. orders of $75 or more, excluding Alaska and Hawaii.

Once your order ships, you'll receive tracking information by email. Please allow 1-7 business days for ground delivery after shipment is processed. 

EXPEDITED SHIPPING
3 Day Select, 2nd Day Air, and Next Day Air are available at checkout for an additional fee.  Shipping fees are non-refundable.

Delivery estimates exclude weekends and holidays. All orders are subject to processing and payment verification. Weekend delivery is not available. 

ORDERS OVER $700
An indirect signature is required for orders with merchandise totals exceeding $700. Visit UPS My Choice to manage your delivery. 

PRE-ORDERS
Pre-order items ship within the timeframe listed on the product page. Payment is collected when the order is placed. 

Pre-orders cannot be canceled once a shipping confirmation has been sent. If we cancel a pre-order due to unforeseen circumstances, a refund will be issued to the original payment method. 

P.O. BOXES
We do not ship to P.O. Boxes

FAILED DELIVERIES & RETURNED PACKAGES
Customers are responsible for shipping and reshipping costs when delivery fails due to an incorrect or incomplete address, a refused package, or an unsafe delivery location. These costs are non-refundable. 

SHIPPING DELAYS
We are not responsible for carrier delays, severe weather, natural disasters, or unforeseen circumstances. Shipping fees are non-refundable in these cases. 

For delivery updates, contact the carrier:

UPS: 1-800-742-5877

USPS: 1-800-275-8777

LOST OR STOLEN PACKAGES
If your package is lost or stolen, you or our customer service team must contact UPS to open an investigation. We cannot proceed until the investigation is complete. A police report may be required. 

INCORRECT ITEMS
If you receive an incorrect item, contact customer service at cs@jeffreycampbellshoes.com immediately. 

If the correct item is available, a replacement will be shipped after the incorrect item is received through our return process. If unavailable, a refund or store credit will be issued after the returned item is received and processed, typically within 1-5 business days.

ORDER PROTECTION
Order Protection helps cover:

• Lost packages
• Damaged items
• Stolen packages
• Wrong items received
• Defective items
• Missing items from your shipment

You can purchase order protection at checkout for an additional fee.

You can file a claim at: claim.orderprotection.com