Social Media & E-Commerce Customer Service Assistant

In-House Position - Culver City, CA (Temporarily Remote)

Click HERE to apply

Job Type: Full-time M-F (40 hours a week)

Jeffrey Campbell Shoes is seeking a Social Media & eCommerce Customer Service Assistant for daily operations. Our ideal candidate is energetic, takes charge, reliable with a willingness to learn and a team player with a positive attitude.

PRIMARY DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Respond to customer inquiries from Jeffrey Campbell's social handles and eCommerce customer service email / helpdesk
  • Engage with followers who comment on Jeffrey Campbell's posts, mention or tag Jeffrey Campbell's social handles 
  • Work directly with customers via email / helpdesk or direct message to resolve issues regarding orders, shipping, returns or products while keeping the goal of increasing business, customer satisfaction and retention
  • Proactively monitor Facebook, Instagram, Pinterest and other social channels for customer feedback and concerns
  • Stay current on social media trends and provide suggestions to improve customer care through all social channels
  • Maintain Instagram, Pinterest and Facebook feeds by ensuring products are tagged correctly to make content shoppable
  • Upload editorial content to Jeffrey Campbell's Pinterest 
  • Perform other duties as assigned and prioritized 

 

QUALIFICATION REQUIREMENTS:

  • Knowledge of Instagram, Facebook, Pinterest and TikTok on a business level
  • Proficient in the use of MS OFFICE & GOOGLE DOCS.
  • Ability to perform all essential duties and responsibilities listed above.
  • Must be detail oriented and organized.
  • Strong verbal and written communication skills.
  • Proficient in computers and data entry
  • Self-starter with strong problem-solving skills and must have the ability to prioritize the workload.
  • Ability to frequently re-prioritize changing projects.
  • Must have the ability to multitask.
  • Independent, positive, helpful demeanor, self-motivated, team player.
  • Able to effectively communicate with all levels of staff and management.
  • Must be able to pass a Background & Drug screening
  • You will be required to bring 2 forms of ID for I-9 processing if hired. (www.uscis.gov/i-9-central/acceptable-documents)

EDUCATION and/or EXPERIENCE:

  • 1-2 years of customer service / social media experience preferred
  • High School Diploma required
  • Shopify, Zendesk, Gorgias or ShipStation experience preferred